Q: What does Stravata Solutions specialize in?

A: Stravata Solutions provides secure identity card solutions, including custom ID card printing, magnetic stripe encoding, smart card personalization, and advanced security feature integration. We serve businesses, institutions, and agencies that demand professional-grade credentials with high-end durability and security.

Q: Where is Stravata Solutions located?

A: Our operations are based in Los Angeles, California. We serve clients locally and nationwide with customized ID solutions.

Q: Who do you typically work with?

A: We serve a range of industries including government agencies, healthcare providers, financial institutions, educational organizations, security firms, and private businesses requiring secure identification solutions.

Printing and Card Technology

Q: What is retransfer printing, and why do you use it?

A: Retransfer printing is an advanced method that first prints your card design onto a transfer film, then bonds it to the card surface. This results in better color vibrancy, full edge-to-edge coverage, and significantly improved durability compared to traditional direct-to-card (DTC) printing. It’s the gold standard for high-security, long-lasting credentials.

Q: What materials do you offer for ID cards?

A: We offer Teslin, PVC, PET, and PETG card materials, each selected based on your security, durability, and environmental needs.

Q: Can you print on smart cards or RFID cards?

A: Yes. Our retransfer printing technology allows us to print on smart cards, RFID cards, and access cards without damaging embedded chips or antennas.

Q: Do you offer edge-to-edge printing?

A: Absolutely. Our retransfer printing method ensures true over-the-edge printing for a flawless, professional appearance without white borders.

Security Features

Q: What security features can you add to cards?

A: We offer a full suite of security features including magnetic stripe encoding, smart chip encoding, UV printing, microtext, ghost images, holographic overlays, and tactile impression features.

Q: Can you integrate multiple security features into a single card?

A: Yes. Our solutions are highly customizable, and we can combine multiple layers of visual, physical, and digital security into one credential based on your needs.

Materials We Use

Q: What card materials are available?

A: We offer several premium material options:

Teslin: Flexible, waterproof, and perfect for high-security, laminated cards.

PVC: Traditional, cost-effective choice for everyday ID cards.

PET: Durable, environmentally friendlier option, with excellent heat resistance.

PETG: Combines strength and clarity with improved environmental performance over standard PVC.

Q: Which material should I choose?

A: It depends on your use case. Teslin is ideal for high-security credentials and outdoor use, PVC suits everyday IDs, PET offers extra durability for rough environments, and PETG is great if you seek a strong, more eco-conscious solution. We’re happy to recommend the best fit based on your project.

Security Features and Options
 

Q: What types of security features do you offer?

A: Our ID cards can incorporate:

Magnetic stripe encoding

Smart chip programming (contact/contactless)

Holographic overlays

UV (ultraviolet) printing

Ghost images

Microtext printing

Tactile impression effects (raised printing)

QR code/barcode integration

Q: Can I customize the security levels on my cards?

A: Absolutely. We build each credential to your specific security needs, whether you need basic photo ID security or multi-layered anti-counterfeiting protection.

Q: Are your security features compliant with industry standards?

A: Yes. We adhere to best practices and relevant industry standards for secure credential production, including ISO standards for card structure, encoding, and security printing.

Design and Customization

Q: Can you design my cards, or do I have to provide artwork?

A: Both options are available. You can send us your finished artwork, or our experienced design team can create custom layouts tailored to your branding and security requirements.

Q: What file formats do you accept for artwork?

A: We accept most standard formats including AI, PSD, PDF, and high-resolution PNG or JPG files. Vector files are preferred for best results.

Q: Can you match my organization’s brand colors?

A: Yes. We use color-matching technologies to ensure your cards align with your existing brand standards.

Ordering and Pricing

Q: Is there a minimum order size?

A: No large minimums! We specialize in flexible production — whether you need a small batch (50 cards) or a large-scale run (5,000+ cards).

Q: How is pricing determined?

A: Pricing depends on several factors, including card material, security features, design complexity, and order volume. Contact us for a customized quote based on your project needs.

Q: What is your standard production turnaround time?

A: Standard turnaround is 7–10 business days after final design approval. Rush production options are available for urgent orders.

Q: Do you offer volume discounts?

A: Yes. Larger orders typically qualify for discounted pricing. Let us know your projected volume and we’ll prepare a tailored proposal.

Shipping and Fulfillment

Q: Where do you ship?

A: We ship nationwide across the United States. Expedited and trackable shipping options are available.

Q: Can I track my order?

A: Yes. Once your order ships, we provide tracking information so you can monitor delivery.

Q: How are cards packaged?

A: Cards are securely packaged to prevent bending, scratching, or moisture exposure during transit. Bulk orders can also be bundled into client-specified batches for easier distribution.

Support and Customer Care

Q: What happens if there is an issue with my cards?

A: If you experience any issues related to quality, printing, or defects, we will promptly correct or replace the affected cards at no additional cost. Your satisfaction is our top priority.

Q: Can you assist with technical support for smart card encoding?

A: Yes. We work closely with your IT, access control, or security teams to ensure encoding specifications are correctly implemented and compatible with your systems.

Q: How do I contact customer support?

A: You can reach us via our Contact Page, email us at info@stravata.org, or call our customer support line during business hours for direct assistance.

Still Have Questions?

We’re here to help you every step of the way.

Send us a message with your questions and/or concerns and one of our highly knowledgeable and skilled team members will get back to you shortly!